How to make a claim

REPORTING DAMAGE TO GOODS - CLAIMS

Our equipment meets the highest quality standards. If your equipment is nevertheless damaged or defective, please inform us immediately using the form below.

Our general terms and conditions also deal with, among other things, the general rules for handling complaints (Article VI.).

We will inform you of the further procedure regarding your specific claim as soon as we receive the form.

The customer is responsible for any postage costs for the transport of the goods to assess the defect. In case of an accepted claim, the customer will be refunded.

CLAIM FORM

Name and surname of the claimant*

Email*

Telephone number

Document number (invoice or order)*

Product specification (product name or code)*

Product serial number

Detailed description of the defect - i.e., please provide the specific defect or damage, its extent, how it occurred, when the problem occurred, and how the defect is actually manifested*

Photo/video documentation - please upload files

Photo no 1

Photo no 2

Photo no 3

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