How to make a claim

REPORTING DAMAGE TO GOODS - COMPLAINT

Our devices meet the highest quality standards. If your device is damaged or defective, please inform us immediately using the form below.

Our GTC also discuss, among other things, the general rules for handling complaints (Article VI.).

We will inform you about the further procedure regarding your specific complaint after receiving the form.

Any shipping costs for transporting the goods for the assessment of the defect are paid by the customer. In the event of a recognized complaint, they will be reimbursed to the customer.

COMPLAINT FORM

Buyer's name and surname *

Email *

Phone number *

Accounting document number (invoice or order) *

Product specification (product name, if applicable, product code) *

Product serial number

Detailed description of the defect - i.e. state the specific defect or damage, its extent, how it occurred, when the problem appeared and how the defect specifically manifests itself *

Photo documentation/Video - please upload files

Photo No. 1

Photo No. 2

Photo No. 3

* Required field

About Mimera

Mimera is an international "best value" supplier, specialising in the fast and efficient supply of beauty salons, beauty parlours, pedicures, manicures, wellness centres, massage studios, barbers and hairdressers.

Each of our products is dispatched within 24 hours on weekdays, ensuring you prompt availability of quality equipment and supplies to support your business.

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